FREE curbside pickup on all online orders.
FREE shipping on all inflatable boards.
FREE shipping on all paddles when purchased with a board ($39 otherwise).
FREE shipping on all board bags when purchased with a board ($39 otherwise).
FREE shipping on all accessories when purchased with a board ($9 otherwise).
LTL freight charge on all rigid boards (discounted for bundling or multiple boards).
Continental US addresses only. Contact us for other international or expedited shipping quotes.
All orders will be shipped out within 1-3 business days.
Please allow approximately 5-7 business days from the time of shipping for delivery of rigid paddleboards. Delivery appointment for rigid paddleboards will be set up by freight company and inspection/signature per the below disclaimer is required.
All stand up paddleboards and clearance items are final. No returns, refunds, or exchanges are allowed on these items.
All other items may be returned for any reason upon request by calling 775-852-9100 within 10 days of receipt of your shipment to receive a full refund.
All returned items must be unused and in new condition, with all manufacturer tags attached and in original packaging. Any returned items received used or not in resell condition will be shipped back to the customer at the customer’s expense.
Note: A copy of the customer’s original retail receipt is MANDATORY to process any return or warranty. Lakeshore Paddleboard Company is not responsible for lost, damaged, or stolen packages in transit.
It is the customer’s responsibility to fully inspect the contents of the shipment for any potential damage due to shipping by freight company. Do not sign or accept anything from the shipping company if damage has occurred to the product ordered. CUSTOMER SHOULD REJECT ANY PRODUCT THAT IS DAMAGED DUE TO SHIPPING (AT THE TIME OF DELIVERY). Freight company will be responsible to return rejected product to Lakeshore Paddleboard Company. Upon our receipt and verification of rejected product, Lakeshore Paddleboard Company will ship you a replacement.
Any damage to contents of box shall be documented in writing with a detailed description on the Bill of Lading and signed by the carrier. Customer shall make a copy of this documentation, take any necessary pictures for proof, and contact Lakeshore Paddleboard Company immediately. Do not reject package solely due to visible damage to the box or packaging. If rejected product is returned to Lakeshore Paddleboard Company without any damage and in retail condition, customer will be charged a 15% restocking fee and will also be responsible to pay all associated freight charges.
If you or a third party receives your order and signs for it, regardless of inspection or damage, Lakeshore Paddleboard Company and the freight company are no longer liable and are not responsible to replace or refund goods or freight charges. Once you sign for the shipment, you are solely responsible and any shipping claims shall be made directly to the freight company within 48 hours of receiving shipment.